|About Us Realshopping Ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.|
Our Contact details:
112 Glasgow Road Corstorphine, Edinburgh 00 44 131 466 4356 EH12 8LP United Kingdom
Phone: 0131 466 4356
VAT Registration Number 816 9655 90
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Mastercard, Amex, Paypal. You may send your credit card information via phone, fax, snail mail or over the Internet. If you prefer another payment method, please contact us.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Account Holder Status
Following your first purchase from Realshopping, you are entitled to apply for a login and password for 10% Discount every time you purchase in future, on most or many products for sale on our site. Customers participating in this genuine offer must agree to receive occasional email communications from Realshopping which requires inclusion in our database.
|Shipping And Handling Products will be delivered locally, nationally within one week and internationally within 21 days (MAXIMUM) by Parcelforce, Royal Mail or another Courier unless you are notified otherwise. MOST PRODUCTS ARE DELIVERED WITHIN 10 DAYS, many within 5, of ordering. Call us on 0131 466 4356 if you require speedier delivery (this may cost more).|
|Delivery Schedule We process your order immediately upon receipt and normally despatch within 7 business days, sometimes less . International orders are generally received in 3-21 days.|
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Staff at Realshopping never see Credit Card numbers unless a telephone order is made.|
|Guarantee We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0131 466 4356 (International +44 0131 466 4356 ) or write to us at 112 Glasgow Road Corstorphine, Edinburgh 00 44 131 466 4356 EH12 8LP United Kingdom|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy Realshopping offers a 7 day no-quibble return policy, however it is the customer's responsibility to ensure that the goods are returned in the same condition as they were despatched, and are resellable. Management reserves the right to judge whether this is or is not the case. The customer must pay for goods to be returned. A full refund will be issued by Realshopping minus the original shipping cost. |
Products may be retuned for size swaps or even refunds if unsuitable after the Christmas period and into the New Year. Please accept our reassurance on this matter. Please do note other terms regarding product damage and resellability which still apply. (Be careful with packaging, labels etc).
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
If the product purchased is damaged, we will replace it at no additional cost to the customer. The customer must, however, let us know STRICTLY within 14 days of receipt.
Where there is no product damage but a replacement is required, for example gloves or socks being the wrong size, Realshopping will exchange the product if the original is returned to Realshopping within 7 days in a re-sellable condition. In this situation, the customer must pay to ship the product back to Realshopping and pack it responsibly to ensure safe and undamaged return. Subject to these conditions, a new product will then be despatched at no further cost to the customer.
Where a customer requires a complete refund on a product supplied, Realshopping reserves the right to consider each case upon its merits and judge accordingly, subject to the customer's legal rights. In such a situation, it is the customer's responsibility to safely return the original product to Realshopping or another agreed address.
Customer Refund Rights.
The customer is entitled to a no quibble full refund for any product purchased from Realshopping within a 'cooling off' period of 7 days.
The customer must pay to ship the product back to Realshopping, packing it responsibly to ensure safe and undamaged return within the original packaging. The product should be resellable - if deemed by us not to be on return, Realshopping reserves the right not to refund or to part-refund. Subject to these conditions, a full refund will be paid. Exceptions to this rule may be where products have been customised ie engraving has been requested by the customer, or where clear advice can be found on the selling page advising that purchases should not be made by specific groups or individuals - health reasons for example, and that advice has been ignored by the purchaser.
Realshopping Ltd, 112 Glasgow Road, Edinburgh, Scotland UK EH12 8LP Tel: 0131 466 4356 (International: 00 44 131 466 4356) Geographical - Latitude, Longitude; 55n57, 3w13, Scotland. Homepage: http://www.realshopping.co.uk